Live Operations Platform · 847 Locations Active
Every location.
Every ticket.
One screen.
Ticket wires your POS, walk-in temps, labor costs, and P&L into a single command center. Built for operators running fifteen locations — not for IT teams running one.
TICKET OPS — Live Dashboard · Fri 07:16 PM
LIVE
Ticket Queue · Unit 03● 4 Active
T-0441 · Table 120:04
Smash Burger ×2 · Fries ×2 · Shake ×1
T-0442 · Table 070:07
Chicken Sandwich ×3 · Onion Rings ×2
T-0443 · Table 150:11
Double Stack ×1 · Salad ×2 · Soda ×3
T-0444 · Table 030:13
Veggie Burger ×2 · Sweet Potato Fries ×2
Labor Cost
28.4%▼ 0.3 pts
Target: 28.0% · Current: 28.4%
Food Cost Alert
Unit 07 — Westside
+3.2 pts above target
Beef trim waste · Fri PM shift
Void Rate
1.4%
Within threshold
Locations · Covers/Hr
#1Unit 03 — Midtown
+4.2%
47
covers/hr
#2Unit 11 — Downtown
+1.8%
41
covers/hr
#3Unit 07 — Westside
Food cost flag · -0.6%
38
covers/hr
$14,820
Net Sales · Today
97.2%
Uptime · 30d
01
POS & Tickets
TicketItemsTimeStatus
T-0441Smash ×2, Fries ×20:04FIRE
T-0442Chicken ×3, Rings ×20:07ON TRACK
T-0443Double ×1, Salad ×20:11WATCH
T-0444Veggie ×2, SP Fries ×20:13ON TRACK
T-0445Smash ×4, Shake ×20:16QUEUED
AUTO 86 TRIGGERED · Brioche Bun
Inventory threshold reached · Cascaded to 3 terminals · 14:32:07
6:24
Avg Fire Time
1.4%
Void Rate
847
Covers Today
Real-time ticket rail with fire time tracking, auto 86-ing, and full void audit trail.
Technical Specification
| Integration Protocol | REST API + WebSocket · TLS 1.3 |
| POS Compatibility | Toast, Square, Aloha, Micros, Revel, Lightspeed |
| Ticket Data Refresh | < 200ms · Real-time push |
| Fire Time Tracking | Per-item + per-ticket · Color-coded thresholds |
| Auto 86-ing | Inventory-triggered · Cascades to all terminals |
| Void / Comp Logging | Manager auth required · Reason code mandatory |
| Modifier Stack Depth | Unlimited · Nested modifier support |
| Offline Mode | Local queue · Auto-sync on reconnect |
| KDS Display Zones | Up to 12 zones per location · Configurable routing |
| Historical Ticket Audit | 7-year retention · Full item-level log |
Operator Note
Auto 86-ing triggers when any ingredient crosses its par threshold — not when you remember to update the menu. It cascades to every terminal across every location in the concept within 200ms.
02
Inventory & Waste
Technical Specification
| Count Method | Theoretical vs. actual · Variance flagging |
| Waste Logging | Per-item · Reason codes · Manager sign-off |
| Vendor Integration | Sysco, US Foods, PFG · EDI 850/855/856 |
| Recipe Costing | Real-time COGS per plate · Yield-adjusted |
| Par Level Automation | ML-based · Day-part + weather adjusted |
| Walk-In Monitoring | IoT sensor integration · Alert < 2 min |
| Temp Log Compliance | HACCP-compliant · FDA 21 CFR Part 11 |
| Invoice Matching | Auto 3-way match · Dispute queue |
| Spoilage Forecasting | 7-day horizon · SKU-level confidence |
| Data Refresh Rate | Counts: real-time · Costing: 15-min batch |
Operator Note
Walk-in sensors push alerts in under 2 minutes. Your overnight crew doesn't need to check logs — Ticket checks them and calls the manager's cell if a door was left ajar.
Variance Report · Top Flagged Items
ItemTheoreticalActualVariance
Ground Beef 80/20142 lbs128 lbs-9.9%
Brioche Bun 4"480 units472 units-1.7%
Cheddar Slice890 slices841 slices-5.5%
Romaine Lettuce24 heads23 heads-4.2%
Walk-In Temps · Live
Walk-In #1
38°F
OK
Walk-In #2
41°F
WATCH
Freezer
0°F
OK
Recipe Cost · Smash Burger
$3.47
Plate cost · Real-time
28.9%
Food cost %
03
Labor & Scheduling
Labor Cost %
28.4%
Target: 28.0% · ▼ 0.3 from last week
28.4
Today's Schedule · Fri PM
EmployeeRoleInOutStatus
D. ReyesLine Cook3:00 PM11:00 PMCLOCKED IN
M. OkaforGrill3:00 PM11:00 PMCLOCKED IN
S. ParkExpo4:00 PM12:00 AMSCHEDULED
T. NguyenFryer3:30 PM11:30 PMOT WATCH
⚠ CA BREAK COMPLIANCE
T. Nguyen approaching 6hr mark · 30-min meal break required by 9:30 PM · Premium pay triggered if missed
$2,840
Labor Today
18
Scheduled
16
Clocked In
Technical Specification
| Scheduling Engine | Demand-based · Sales forecast-driven |
| Labor Law Compliance | 50-state rules engine · Auto-updated |
| Overtime Alerting | Real-time · Manager push notification |
| Clock-In Verification | Geo-fence + photo · Anti-buddy-punch |
| Break Compliance | CA/WA/OR premium pay · Auto-calculated |
| Tip Pool Calculation | FLSA-compliant · Automated distribution |
| Multi-Location Staff | Cross-location scheduling · Travel time |
| Payroll Export | ADP, Paychex, Gusto, Rippling · Direct push |
| Schedule Publish | 72hr advance · SMS + app notification |
| Actual vs. Scheduled | Variance tracking · Exception reporting |
Operator Note
California break premium pay is automatic. If your expo misses a 30-minute meal break, Ticket calculates the one-hour penalty, flags it in payroll, and logs it for your labor attorney — before you even know it happened.
04
Reporting & P&L
Technical Specification
| P&L Refresh Cycle | Intraday · Full reconcile at midnight |
| COGS Calculation | Real-time theoretical + actual blend |
| Prime Cost Formula | Labor + COGS · Auto-calculated per unit |
| Report Formats | PDF, CSV, Excel, Looker/Tableau connector |
| Flash Report | Daily email · 6:00 AM local time |
| Period Comparison | WoW, MoM, YoY · Custom date ranges |
| Benchmark Database | QSR industry comps · Anonymized peer data |
| Accountant Access | Read-only role · Direct QuickBooks sync |
| Budget vs. Actual | Line-item variance · Drill-down to ticket |
| Franchise Royalty | Auto-calculated · Franchisor portal access |
Operator Note
The P&L updates itself at midnight. Your accountant gets read-only QuickBooks sync. Your franchise director gets a flash report at 6 AM. Nobody needs to build a spreadsheet on Sunday night.
Net Sales
$284,720
+8.4% vs Feb '25
Prime Cost
57.3%
Target: 58.0% ✓
Line-Item Breakdown
Food Cost
$82,16428.9%-0.4 pts
Labor Cost
$80,86228.4%-0.3 pts
Occupancy
$34,16612.0%flat
Unit 07 Food Cost
$11,84032.1%+3.2 pts ⚠
Flash Report
Sent to 3 recipients · 6:00 AM today
05
Multi-Unit Ops
System Sales
$284K
Month-to-date
Avg Prime Cost
57.3%
vs 58.0% target
Flagged Units
1
Unit 07
Active Tickets
47
Across all units
Unit Ranking · Food Cost % · This Month
UnitSalesLaborFoodPrime
Unit 01Midtown North$18,42027.1%28.4%55.5%
Unit 03Midtown South$16,84028.4%29.1%57.5%
Unit 07Westside$14,28029.8%32.1%61.9%
Unit 11Downtown$15,92028.0%28.9%56.9%
Unit 14East Village$13,64030.2%29.4%59.6%
UNIT 07 — FOOD COST FLAG
32.1% food cost · +3.2 pts above system target · Beef trim waste identified · Action required before month close
Technical Specification
| Location Limit | Unlimited · No per-location licensing fee |
| Concept Separation | Multi-brand support · Isolated P&Ls |
| Menu Syndication | Push from corporate · Unit-level overrides |
| Pricing Engine | Zone-based pricing · Day-part rules |
| Cross-Location Reports | Consolidated + drilldown · Concept-level |
| Franchise Portal | Franchisor read/write · Franchisee read-only |
| Compliance Audits | Remote checklist · Photo evidence capture |
| Benchmark Ranking | Unit vs. concept vs. system · Live ranking |
| Alert Routing | By unit · By region · By metric threshold |
| API Rate Limit | 10,000 req/min · Enterprise: unlimited |
Operator Note
Unit 07's food cost alert surfaces before your month closes, not after your accountant calls. One screen. Fifteen locations. Every flag visible by 7 AM.
Versus
How Ticket stacks up.
Twelve operational criteria. No marketing language. The operators who switch to Ticket have run this comparison themselves — usually after a bad month-end.
| Criteria | Ticket Restaurant ERP | Legacy POS + Spreadsheets | Generic ERP Not built for restaurants |
|---|---|---|---|
| Real-time food cost tracking | ✓Per-ticket · < 200ms | ✗End-of-week spreadsheet | ◐Daily batch · Manual entry |
| Automatic 86-ing | ✓Inventory-triggered · All terminals | ✗Manual · Phone call to floor | ✗Manual flag · POS not integrated |
| Multi-location labor law compliance | ✓50-state rules engine · Auto-updated | ✗HR manually tracks per state | ◐Single-state only · Manual updates |
| P&L midnight auto-reconcile | ✓Full reconcile · Flash report 6 AM | ✗Month-end only · Accountant required | ◐Weekly · Manual export required |
| Walk-in temp monitoring | ✓IoT integration · < 2 min alert | ✗Paper log · Manual check | ✗Not included |
| API depth | ✓Full REST + WebSocket · Webhooks | ✗No API · CSV export only | ◐Read-only REST · No webhooks |
| Vendor invoice auto-match | ✓3-way match · Dispute queue | ✗Manual matching · Excel | ◐2-way match · No dispute flow |
| Cross-concept P&L isolation | ✓Multi-brand · Isolated + consolidated | ✗Separate spreadsheets per concept | ✗Single concept only |
| Demand-based scheduling | ✓ML forecast · Sales + weather | ✗Manager intuition · Paper schedule | ◐Template-based · No forecasting |
| Franchise royalty auto-calc | ✓Auto-calculated · Franchisor portal | ✗Manual · Monthly reconcile | ✗Not included |
| Payroll system integration | ✓ADP, Paychex, Gusto, Rippling | ✗Manual data entry | ◐One provider · Setup fee |
| Setup time | ✓72-hour onboarding · Dedicated team | ✗Ongoing · Never fully integrated | ◐3–6 months · Consultant required |
✓Full support
◐Partial / workaround required
✗Not available
Free Audit
Run a Free Audit
on Your Stack.
Tell us what you're running and what's breaking. We'll map your current stack against Ticket's modules and show you exactly where you're bleeding — labor cost, food cost, or both.
What the audit covers
→Integration gap analysis — where your systems don't talk
→Food cost variance report vs. QSR benchmarks
→Labor compliance risk scan across your states
→P&L refresh latency vs. industry standard
→Custom Ticket implementation roadmap
Not ready for a call?
See the Full Feature Spec↓ PDF47-page technical specification · No email required
Operators who ran the audit
"The audit found $4,200 in monthly food cost variance we had no visibility into. We onboarded in 72 hours."
Rachel Torres
Director of Operations · 12-unit burger group, Chicago
"We were running three spreadsheets and a prayer. Ticket showed us exactly where Unit 09 was bleeding before we found out the hard way."
Marcus Webb
Executive Chef & Partner · 3-concept operator, Houston